RADIUS Promotions FAQ Page

TERMS & CONDITIONS

Production Time:

Production Time starts when we have all information required to complete your order (all artwork, working /correct tags, all fonts required for editable tags, all shipping info, etc.) AND a virtual proof has been approved for production.

Delay in receipt of *any* of this info can/will result in production delays.

Standard production time for most products is 12 Business Days + shipping time. Expedited shipping and production is almost always available, but will incur additional charges.

Complex orders/add-ons may increase turnaround.

Delay in approval of mock ups can/will also result in production delays.

Please allow for adequate time when working with your Representative to finalize your order.

The most up-to-date turnaround time will be listed on your quote and invoice.

Most of our work is done to meet strict in-hand delivery requirements and Radius has the strength of service and the vendor relationships necessary to meet the most demanding order. If you have a firm in-hands date, please communicate this to your Representative so we can assure prompt delivery for your event.

Rush Fee may apply expedited production and shipping.

Circumstances out of our control (i.e.: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.

Minimums:

Most screen printed products have a 24 piece minimum. Some exceptions may apply. Contact your Representative for more information.

Terms:

Billing Terms are available with prior approval based on the submission of an appropriate Credit Application and associated details. A Corporate Account may contact us directly to establish terms.

Standard terms are: For orders over $500, a 50% down payment is required before the order will be started. If you pay via check, the turnaround time clock on your order will not begin until your check clears our bank account.

Changes to Your Order After Payment:

Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee or if you gave us a required date.

Cancellations & Restocking Fees:

Cancellations made after order has been placed will be subject to a 15% restocking fee. No cancellations will be accepted once an order has been printed.

Apparel Under-Runs & Spoilage:

Due to the nature of this business, Radius will not be responsible for under-runs or spoilage up to 10% per design (spoilage must be more than 10 shirts per design for a reprint).

Returned Checks:

There will be a $30.00 returned check fee.

Pricing:

Radius has the right to change pricing without notice. Quotes are valid for 15 days after issuance, unless otherwise specified.

Artwork Requirements

Artwork Requirements:

When placing an order please submit your art to art@radiuspromotions.com with the Purchase Order Number in the subject line.

We require the following file types for these decorating methods:

Embroidery:

For already digitized files, we require Tajima DST files or Wilcom EMB files. If digitizing services are required, please send in art in the acceptable file formats listed below for the other methods.

Please submit artwork in Adobe Illustrator vector format. Convert all text to outlines. If a placed/imported Adobe Photoshop type image is necessary, that original file should be included. The Photoshop file (TIFF or JPG) should be at least 300 dpi or higher and the art to size. Please feel free to contact your RADIUS Representative for any assistance or clarification you may need.

All Other Methods:

Adobe Illustrator vector artwork is preferred. Please save as an EPS or AI file. Be sure to convert all text to outlines.

Unsupported art file formats: QuarkXpress, Pagemaker, InDesign and Freehand. Microsoft Office programs (Microsoft Word, Microsoft Power Point, Excel, etc.) are not graphics programs and will not be recognized through art acceptance process.

Art Approval:

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, and placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Radius LLC will not accept responsibility for corrections not implemented and/or requested after artwork approval.
Any modifications requested after customer approval will result in production delays and additional expenses for which the client will be invoiced accordingly.

Any delays in the approval process of the mockup can/will result in production delays.

Please note: Artwork with tight registration, halftones, screen tints and/or bleeds must be reviewed by our Art Department for approval. Avoid very fine lines, both in type and illustrations.

IF YOU HAVE ANY QUESTIONS, CONTACT YOUR RADIUS PROFESSIONAL @
1-800-314-1365 OR EMAIL AT ART@RADIUSPROMOTIONS.COM

COLOR MATCHING:

Exact PMS color matches are available on most products, but some materials allow only an approximate match. RADIUS understands the necessity to meet strict branding standards and will advise the client prior to production if any design criteria cannot be met by the particular product production process. We try to match your color selection as closely as possible using PMS numbers as a reference. If a special color is desired, such a request must be clearly stated on the order and a swatch of the color to be matched must accompany the order. Special colors may delay your order and may incur a PMS color match charge.

Screen Printing Tips For Success

A design with many colors with require more screens to be created. More screens will equal more set up & higher print costs. Let your Radius Representative help you get the most effective decoration application for your logo.

Corporate Accounts are handled with extra care to assure that all branding guidelines are strictly maintained to the client specifications. We go the extra mile to be sure that the integrity of your brand is correctly applied to the products we provide.

Radius is focused on providing for the needs of our clients, but we stress the economy of scale. With any customized product the cost of set up to imprint can be as much or more than the cost of the imprint itself. We require a minimum order of 24 pieces for most apparel orders. For special projects or needs, please contact RADIUS for options. We will find a solution for you.

Allow for plenty of time when you order. If you need shirts in a hurry, rush charges may apply.

Satisfaction Clause: We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.

Quality Assurance: We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Radius will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Radius also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Radius does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.

Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please contact your Representative for assistance. If Radius is responsible for any errors in your order, we will accept responsibility for the issues and will replace the product promptly. Misprinted or faulty products must be returned (we will provide you with a UPS call tag to cover shipping). Radius will only be responsible for replacement of the quantity returned.